Asked Questions (FAQ)

Welcome to the Viet Cedar & Stone Frequently Asked Questions page. We understand that shopping for appliance parts can sometimes raise questions about compatibility, installation, shipping, returns, and more. That is why we have compiled this comprehensive list of the most common questions our customers ask. Whether you are a first-time buyer or a returning customer, this FAQ is designed to provide you with clear, helpful answers and make your experience with Viet Cedar & Stone as smooth and enjoyable as possible.

If you cannot find the answer to your question here, please do not hesitate to contact our customer support team directly. We are always happy to assist you with any questions or concerns you may have.

General Questions

What is Viet Cedar & Stone?

Viet Cedar & Stone is a trusted online retailer specializing in high-quality replacement parts for home appliances. We offer a wide range of products, including dryer heating elements, washer drain pumps, lint filters, thermal fuses, thermostats, suspension rods, belts, rollers, and much more. Our products are designed to fit major appliance brands such as Whirlpool, Maytag, Samsung, LG, GE, Kenmore, Amana, Frigidaire, and many others. We are committed to providing exceptional quality, competitive prices, and outstanding customer service to homeowners, repair professionals, and businesses across the United States and around the world.

Where is Viet Cedar & Stone located?

Our corporate headquarters is located at:

Viet Cedar & Stone
30 N Gould St Ste R
Sheridan, WY 82801
United States

We serve customers across the United States and internationally, with a global distribution network that ensures fast and reliable delivery wherever you are.

How can I contact Viet Cedar & Stone?

You can reach us through the following channels:

  • Phone: +84934690289

  • Email: vietcedar.stone@gmail.com

  • Website: vietcedarstone.store

  • Contact Form: Available on our website

Our customer support team is available during business hours to assist you with any questions, concerns, or issues you may have. We aim to respond to all inquiries promptly and professionally.

What are your business hours?

Our customer support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 9:00 PM (EST)

  • Saturday: 10:00 AM – 6:00 PM (EST)

  • Sunday: Closed

Please note that our business hours may vary during holidays and special occasions. We recommend checking our website or contacting us directly for any updates regarding our operating hours.

Do you have a physical store?

We currently operate as an online retailer and do not have a physical retail store open to the public. However, we are always available to assist you through our website, email, and phone. Our warehouse and fulfillment center are strategically located to ensure fast and efficient shipping to customers across the United States and internationally.

Product Questions

What types of appliance parts do you sell?

We offer a comprehensive selection of replacement parts for a wide range of home appliances, including:

  • Dryer Parts: Heating elements, thermal fuses, thermostats, lint filters, belts, rollers, pulleys, and repair kits.

  • Washer Parts: Drain pumps, water inlet valves, suspension rods, belts, pulleys, clutches, and door locks.

  • Refrigerator Parts: Water inlet valves, ice maker components, and other essential parts.

  • Dishwasher Parts: Water inlet valves, drain pumps, and door latches.

  • Range and Oven Parts: Bake elements, igniters, burner knobs, and other components.

We continuously update our inventory to include the latest models and parts, ensuring that you can always find what you need.

What brands do your parts fit?

Our products are compatible with a wide range of leading appliance brands, including:

  • Whirlpool

  • Maytag

  • Samsung

  • LG

  • GE (General Electric)

  • Kenmore

  • Amana

  • Frigidaire

  • Electrolux

  • KitchenAid

  • Roper

  • Crosley

  • Hotpoint

  • Jenn-Air

  • And many more

Please check the product description or contact us for specific compatibility information for your appliance model.

How do I know if a part will fit my appliance?

To determine compatibility, you will need the following information:

  • Appliance Brand: e.g., Whirlpool, Samsung, LG, etc.

  • Model Number: This is usually found on a label inside the appliance or on the back panel. The format varies by brand but typically includes letters and numbers (e.g., MEDB835DW4, DV42H5000EW/A3).

  • Part Number (Optional): If you have the original part number, this can help confirm compatibility.

You can use the CTRL + F (or CMD + F on Mac) function on our product pages to search for your model number within the product description. Our product descriptions include extensive compatibility lists to help you find the right part. If you are still unsure, please contact our customer support team for assistance.

Are your products OEM or aftermarket?

We offer both OEM (Original Equipment Manufacturer) and aftermarket parts. OEM parts are manufactured by the original appliance manufacturer and are identical to the parts that came with your appliance. Aftermarket parts are manufactured by third-party companies to meet or exceed OEM specifications. All our products are carefully sourced and tested to ensure they deliver reliable performance and long-lasting durability. Aftermarket parts often offer the same quality as OEM parts at a more affordable price.

Are your products high quality?

Absolutely. We are committed to providing premium-quality products that meet or exceed OEM specifications. Our parts are manufactured using high-grade materials and advanced production techniques. For example:

  • Our heating elements are made from high-purity nickel-chromium alloys for consistent heat distribution and exceptional resistance to oxidation.

  • Our drain pumps feature robust ABS housings and precision-engineered impellers for reliable performance.

  • Our suspension rods use high-tensile steel and durable rubber dampers to minimize vibration.

  • Our lint filters are constructed with fine-mesh screens and sturdy frames for effective lint capture and long life.

We stand behind the quality of every product we sell with our satisfaction guarantee.

Do you sell repair kits?

Yes, we offer comprehensive repair kits that include all the components you need for a complete appliance overhaul. Our repair kits typically include items such as belts, rollers, pulleys, and sometimes even heating elements and thermostats. These kits are designed to save you time and money compared to buying parts individually and are ideal for addressing multiple issues at once.

What is included in your dryer repair kits?

Our dryer repair kits vary by model but generally include:

  • Drive Belt: For smooth drum rotation.

  • Idler Pulley: To maintain belt tension.

  • Drum Support Rollers: To support the drum and reduce noise.

  • Mounting Hardware: For installation.

  • Tri-rings and Washers: For secure fitting.

Some kits may also include heating elements, thermostats, and thermal fuses for comprehensive repairs. Please check the product description for the exact contents of each kit.

Can I use your parts for commercial or industrial appliances?

Our parts are primarily designed for residential appliances. While some parts may be compatible with commercial models, we recommend checking compatibility carefully. If you have a commercial or industrial appliance, please contact us to confirm that the part you are interested in is suitable for your specific model.

Order Questions

How do I place an order?

Placing an order on our website is simple and secure. Follow these steps:

  1. Browse our catalog and add the items you need to your shopping cart.

  2. Click the cart icon and review your items.

  3. Proceed to checkout and enter your shipping information.

  4. Select your preferred payment method (credit/debit card, Apple Pay, Google Pay, etc.).

  5. Enter your payment details securely.

  6. Review your order summary and confirm your purchase.

  7. You will receive an order confirmation email shortly after completing your purchase.

Can I order by phone?

Yes, we accept orders by phone. If you prefer to place your order over the phone or need assistance with your order, please call us at +84934690289. Our friendly customer support team will be happy to help.

Do I need an account to place an order?

No, you do not need an account to place an order. We offer guest checkout for your convenience. However, creating an account allows you to:

  • Track your orders more easily.

  • View your order history.

  • Save your shipping information for faster checkout.

  • Receive exclusive promotions and updates.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us immediately. We process orders quickly, and we cannot guarantee that changes or cancellations can be made once an order has been processed or shipped. If your order has already been shipped, you will need to follow our return process.

What is your order processing time?

We aim to process most orders within 24 hours of receipt during business days. Orders placed on weekends or holidays may be processed on the next business day. Processing times may vary during peak seasons or for items that are on backorder.

How will I know my order has been shipped?

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status and location of your shipment.

Can I track my order?

Yes, all shipments include tracking information. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

What payment methods do you accept?

We accept a wide range of payment methods, including:

  • Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB.

  • Debit Cards: All major debit cards.

  • Digital Wallets: Apple Pay, Google Pay.

  • Other Methods: PayPal and other localized payment methods may be available depending on your location. Please check our payment page for the full list of available options.

Is it safe to enter my credit card information on your website?

Absolutely. Your payment information is processed through Stripe, a PCI Level 1 certified payment processor. Stripe uses industry-standard TLS encryption and tokenization to protect your data. Your card information is never stored on our servers, ensuring your privacy and security.

Do you charge sales tax?

Sales tax may be applied to orders based on applicable state and local tax laws. The amount of sales tax charged will be calculated and displayed during checkout. Tax rates are determined by the shipping address provided.

Shipping Questions

Do you ship internationally?

Yes, we ship to customers across the United States and internationally. We serve customers in Canada, Mexico, Europe, Asia, Australia, and many other regions. For international orders, please note that additional customs duties, taxes, or fees may apply and are the responsibility of the customer.

What are your shipping costs?

Shipping costs are calculated based on the weight, dimensions, and destination of your order. Shipping costs are displayed during checkout before you complete your purchase. We offer competitive shipping rates and strive to provide the best value for our customers.

How long does shipping take?

Shipping times vary based on the destination and shipping method selected. Standard domestic shipping typically takes 3–5 business days. Expedited shipping options are available for faster delivery. International shipping times vary depending on the destination and customs clearance, and can take 7–21 business days.

Do you offer free shipping?

We periodically offer free shipping promotions. Please check our website for current offers. Free shipping, when offered, applies to standard shipping within the United States and may have minimum order requirements.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses for military personnel. Please allow additional time for delivery to these addresses.

What carrier do you use for shipping?

We use reputable carriers, including USPS, UPS, FedEx, and DHL. The carrier used for your shipment will be determined based on your location, package size, and shipping method selected.

Can I expedite my shipping?

Yes, expedited shipping options are available at checkout for an additional fee. If you need your order urgently, please select the expedited shipping option that best meets your needs.

Will I receive a tracking number for my order?

Yes, you will receive a tracking number via email once your order is shipped. You can use this number to monitor the status and location of your shipment.

What should I do if my package is lost or delayed?

If your package is lost or significantly delayed, please contact our customer support team. We will work with the carrier to resolve the issue and ensure you receive your order. Please note that we are not responsible for delays caused by the carrier, weather conditions, or customs clearance.

Returns and Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Products must be returned in new, unused, and uninstalled condition in their original packaging with all accessories. Please refer to our Refund and Return Policy page for full details.

Who pays for return shipping?

  • If the return is due to our error (incorrect or defective item), we will cover the return shipping costs.

  • If you are returning an item because you changed your mind, ordered the wrong part, or no longer need it, you are responsible for the return shipping costs.

  • Original shipping charges are non-refundable unless the return is due to our error.

Is there a restocking fee?

A 20% restocking fee may apply to certain returns. This fee is deducted from your refund amount. Restocking fees may be waived for returns due to our error or for exchanges.

How do I initiate a return?

To initiate a return, please contact us to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may not be accepted or may be subject to delays. Please provide your order number, the product(s) you wish to return, and the reason for the return.

How long does it take to process a return?

Once we receive your return, please allow 2–3 business days for inspection and processing. After your return is approved, we will initiate the refund through Stripe. The refund typically appears in your account within 3–5 business days, depending on your bank or card issuer.

What items are not eligible for return?

Certain items are not eligible for return, including:

  • Custom or special-order items

  • Opened or used products

  • Discontinued or clearance items

  • Hazardous materials

  • Hygiene-sensitive products (e.g., water filters, hoses, certain seals)

  • Software or digital products

  • Gift cards

  • Final sale items

Can I exchange an item?

Yes, we offer exchanges for defective or incorrect items. If you wish to exchange an item for a different product, please return the original item and place a new order for the desired product. This ensures the fastest possible turnaround.

What if I received a damaged or defective item?

If your item arrives damaged or is defective, please contact us immediately with photos of the damaged item, the packaging, and the shipping box. We will arrange for a replacement or refund at no additional cost.

Installation and Technical Support

Do you provide installation instructions?

Yes, our product pages often include installation tips and guidance. We also provide general installation instructions upon request. For more detailed guidance, we recommend consulting online resources, including video tutorials on platforms like YouTube, which offer step-by-step instructions for many common repairs.

Can you help me with installation?

Our customer support team can provide basic installation guidance and troubleshooting tips. However, appliance repairs can involve electrical, mechanical, or gas components that require specialized knowledge. For complex repairs, we strongly recommend consulting a qualified appliance technician. Always disconnect the power and water supply before attempting any repair, and follow all manufacturer instructions and safety guidelines.

What tools do I need for installation?

The tools required vary depending on the part and appliance. Common tools include:

  • Screwdrivers (Phillips and flathead)

  • Nut drivers or socket wrenches

  • Pliers

  • Work gloves

  • Multimeter (for electrical parts)

Please refer to the product description or contact us for specific tool recommendations.

Is it safe to repair my appliance myself?

Simple repairs, such as replacing a lint filter, belt, or roller, can often be done safely by DIY enthusiasts. However, repairs involving electrical, gas, or water components can be hazardous. Always disconnect the power and water supply before starting any repair. If you are unsure about any aspect of the repair, or if the repair involves gas lines or complex electrical wiring, we recommend hiring a qualified technician.

Warranty Questions

Do your products come with a warranty?

Yes, many of our products come with a manufacturer’s warranty or our own satisfaction guarantee. Please refer to the product description for specific warranty information. Most products are covered by our 90-day satisfaction guarantee, which allows you to return the product if you are not completely satisfied.

What does the warranty cover?

Warranties cover manufacturing defects and product malfunctions. They do not cover damage resulting from misuse, abuse, improper installation, unauthorized modification, or normal wear and tear. Always follow the manufacturer’s instructions when installing and using our products.

How do I make a warranty claim?

If you believe a product is defective, please contact our customer support team. Provide your order number, the product details, and a description of the issue. We will work with you to resolve the problem, which may include sending a replacement part or issuing a refund.

Payment and Security Questions

Is my payment information secure?

Yes, your payment information is processed through Stripe, a PCI Level 1 certified payment processor. Stripe uses industry-standard TLS encryption, tokenization, and fraud detection technologies to protect your data. Your card information is never stored on our servers.

What is Stripe?

Stripe is a global payment processing platform trusted by millions of businesses worldwide. It provides secure, reliable, and fast payment processing for online transactions. Stripe is certified as a PCI Level 1 Service Provider, the highest level of security certification in the payments industry.

Do you accept PayPal?

PayPal is available through Stripe for customers in certain regions. Please check the payment options at checkout to see if PayPal is available for your location.

Can I use Apple Pay or Google Pay?

Yes, we accept Apple Pay and Google Pay for fast and secure checkout. These digital wallets offer enhanced security through tokenization and are available across mobile, tablet, and desktop devices.

What should I do if my payment is declined?

If your payment is declined, please check that you have entered your payment information correctly. If the issue persists, contact your bank or card issuer to ensure there are no holds or restrictions on your card. You can also try using a different payment method.

How long does it take for a refund to appear in my account?

Once we initiate a refund through Stripe, it typically appears in your account within 3–5 business days. The exact timing depends on your bank or card issuer.

Account Questions

Do I need to create an account to shop?

No, you can shop as a guest without creating an account. However, creating an account offers several benefits, including:

  • Faster checkout with saved shipping information.

  • Order tracking and history.

  • Exclusive promotions and updates.

How do I create an account?

You can create an account by clicking the “Sign Up” or “Register” link on our website. Provide your name, email address, and a password, and follow the on-screen instructions.

I forgot my password. What should I do?

Click the “Forgot Password” link on the login page and enter your email address. We will send you a password reset link. Follow the instructions in the email to reset your password.

How do I update my account information?

Log in to your account and navigate to your account dashboard. You can update your personal information, shipping addresses, and payment methods from there.

International Orders

Do you ship internationally?

Yes, we ship to customers in over 195 countries. We have a global distribution network that allows us to serve customers around the world.

What are the shipping costs for international orders?

International shipping costs vary based on the destination, weight, and dimensions of your order. Shipping costs are calculated and displayed during checkout.

Are there customs duties or taxes on international orders?

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These fees are outside of our control and are determined by the customs authority in your country. We recommend checking with your local customs office for more information.

How long does international shipping take?

International shipping times vary depending on the destination and customs clearance. Typically, international orders take 7–21 business days to arrive. Please allow additional time for customs processing.

Can I track my international order?

Yes, international orders include tracking information. You will receive a tracking number via email once your order is shipped. Please note that tracking may not be available for all international shipments once they leave the United States.

Privacy and Data Protection

What personal information do you collect?

We collect personal information that you provide to us when you place an order, create an account, or contact us. This may include your name, email address, shipping address, phone number, and payment information. Please refer to our Privacy Policy for complete details.

How do you protect my personal information?

We use industry-standard security measures to protect your personal information, including SSL encryption, secure data storage, and access controls. Your payment information is processed through Stripe and is never stored on our servers.

Do you share my information with third parties?

We do not sell or rent your personal information to third parties for marketing purposes. We may share your information with third-party service providers (e.g., shipping carriers, payment processors) to fulfill your order and provide our services. Please refer to our Privacy Policy for complete details.

How can I opt out of marketing emails?

You can unsubscribe from our marketing emails by clicking the “Unsubscribe” link at the bottom of any marketing email. You will continue to receive transactional emails (e.g., order confirmations, shipping notifications) that are necessary for your purchases.

Wholesale and Bulk Orders

Do you offer wholesale pricing?

Yes, we offer competitive pricing on bulk orders for businesses, repair shops, property managers, and maintenance teams. Please contact us for a quote and to discuss your specific needs.

What is the minimum order quantity for wholesale?

Minimum order quantities vary depending on the product and your specific needs. Please contact us to discuss your requirements.

Can I set up a recurring order?

Yes, we can set up recurring orders for customers who need regular supplies of parts. Please contact us to discuss your recurring order needs.

Do you offer discounts for professionals?

Yes, we offer professional discounts for repair technicians, property managers, and other industry professionals. Please contact us for more information.

Promotions and Discounts

Do you offer discounts for first-time customers?

We periodically offer promotions and discounts for first-time customers. Please check our website or subscribe to our newsletter to stay informed about current offers.

How do I use a promotional code?

Enter your promotional code in the designated field during checkout. The discount will be applied to your order total.

Can I combine multiple promotions?

Promotional codes cannot typically be combined. Only one promotional code can be applied per order unless otherwise stated.

Are there any exclusions for promotions?

Promotions may be excluded for certain products or categories. Please read the terms and conditions of each promotion carefully.

Technical Issues

I am having trouble placing an order. What should I do?

If you are experiencing technical difficulties while placing an order, please try the following:

  • Refresh the page and try again.

  • Clear your browser cache and cookies.

  • Try using a different browser or device.

  • Ensure that your internet connection is stable.

If the issue persists, please contact our customer support team for assistance.

What should I do if I encounter an error on your website?

If you encounter an error on our website, please take a screenshot (if possible) and contact our customer support team. We will investigate the issue and resolve it as quickly as possible.

Contact Us

If your question is not answered here, please do not hesitate to contact us. Our friendly and knowledgeable customer support team is here to help you.

Contact Information:

  • Address: 30 N Gould St Ste R Sheridan, WY 82801

  • Phone: +84934690289

  • Email: vietcedar.stone@gmail.com

  • Website: vietcedarstone.store

We are committed to providing you with exceptional service and will do our utmost to address any questions or concerns you may have. Thank you for choosing Viet Cedar & Stone