Shipping Policy

At Viet Cedar & Stone, we understand that receiving your order quickly, safely, and affordably is just as important as finding the right replacement part for your appliance. That is why we have developed a comprehensive Shipping Policy designed to provide you with clear, transparent information about our shipping processes, costs, and timelines. Whether you are located in the United States or on the other side of the world, we are committed to delivering your orders with efficiency, care, and reliability.

A Shipping Policy is a section within a retailer’s terms and conditions that outlines how orders are delivered. It details domestic and international shipping speeds, costs, processing times, and carrier options to set clear delivery expectations for customers. On an ecommerce site, it typically lives within an FAQ page or on its own dedicated page. When you create a comprehensive and accessible shipping policy, it helps both you and your customers—your customers can use it as a self-service FAQ, and you can save time by answering fewer shipping questions.

We believe in transparency and want you to have all the information you need to make informed decisions about your purchases. Please take a moment to review our Shipping Policy below. If you have any questions that are not addressed here, our customer support team is always ready to assist you.

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Order Processing Time

Order processing time refers to the period between when you place your order and when we hand it over to the shipping carrier. This is an important part of the overall delivery timeline, and we want to be transparent about our processing procedures.

Standard Processing

We strive to process all orders within 24 hours of receipt during business days. Orders placed on weekends or holidays will be processed on the next business day. Our business days are Monday through Friday, excluding major U.S. holidays.

Order Cutoff Time: Orders received after 5:00 PM (EST) will be processed the next business day. This cutoff time allows us to maintain efficient operations and ensure that all orders are accurately picked, packed, and prepared for shipment.

Expedited Processing

For customers who need their orders shipped as quickly as possible, we offer expedited processing options. Please contact our customer support team to discuss expedited processing availability and associated costs.

High-Volume Periods

During peak seasons, such as holidays, sales events, or promotional periods, we may experience a higher volume of orders. While we always strive to maintain our standard processing times, there may be occasional delays of a few days. We appreciate your patience and understanding during these busy times and will do our utmost to process your order as quickly as possible.

Order Confirmation

After you place an order, you will receive an order confirmation email acknowledging receipt of your order. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information. Please ensure that your email address is correct and that you check your spam or junk folder if you do not receive these confirmations.

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Domestic Shipping (United States)

We are proud to serve customers across all 50 U.S. states, as well as U.S. territories and APO/FPO addresses for military personnel. Our domestic shipping network is designed to provide fast, reliable, and affordable delivery to your doorstep.

Shipping Carriers

We partner with leading carriers to ensure your orders are delivered safely and efficiently. Depending on your location, package size, and shipping method selected, we may use:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

• FedEx

• DHL

The carrier used for your shipment will be determined based on your location, package size, and the shipping method you select during checkout.

Domestic Shipping Methods and Delivery Times

We offer a range of domestic shipping options to accommodate your needs and budget. Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other factors beyond our control.

Please Note: Delivery estimates are calculated from the date of shipment, not from the date of order placement. Orders are not shipped or delivered on weekends or holidays.

Shipping to PO Boxes and APO/FPO Addresses

We are happy to ship to PO Boxes and APO/FPO addresses for military personnel. Please note that delivery times to these addresses may be longer than standard domestic shipping times. We recommend selecting USPS as your carrier for PO Box deliveries, as other carriers may not deliver to these addresses.

Shipping to U.S. Territories

We ship to U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, and other territories. Please allow additional time for delivery to these locations, as transit times may be longer than standard domestic shipping.

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International Shipping

We are proud to serve customers around the world. Our international shipping network allows us to deliver appliance parts to customers in over 195 countries, including Canada, Mexico, the United Kingdom, Australia, Europe, Asia, and beyond.

Shipping Carriers for International Orders

For international shipments, we use trusted carriers with global reach, including:

• USPS International

• UPS Worldwide

• FedEx International

• DHL Express

The carrier used for your international shipment will be determined based on your location, package size, and the shipping method you select during checkout.

International Shipping Methods and Delivery Times

International delivery times vary significantly depending on the destination, shipping method, and customs clearance processes. Delivery times are estimates and are not guaranteed.

Please Note: International delivery estimates do not include customs processing times, which can vary significantly by country. Our store is not liable for any delays that may occur once your order has been shipped.

Countries We Ship To

We ship to most countries worldwide. However, there may be restrictions for certain countries due to shipping carrier limitations, customs regulations, or other factors. If you are unsure whether we ship to your country, please contact our customer support team before placing your order.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These fees are outside of our control and are determined by the customs authority in your country. We recommend checking with your local customs office for more information about potential charges before placing your order.

Important Information:

• Customs duties and taxes are not included in the product price or shipping cost.

• These fees are the responsibility of the customer.

• We are not responsible for any delays caused by customs clearance.

• We do not reimburse customers for customs duties or taxes.

If you refuse to pay customs duties or taxes and the package is returned to us, you will be responsible for the return shipping costs. We will issue a refund for the product price minus the original shipping costs and any return shipping fees incurred.

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Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. We strive to offer competitive shipping rates and transparent pricing.

Domestic Shipping Costs

Domestic shipping costs are calculated during checkout based on your shipping address and the shipping method you select. The exact cost will be displayed before you complete your purchase, so there are no surprises.

International Shipping Costs

International shipping costs are calculated during checkout based on your shipping address, the weight and dimensions of your order, and the shipping method you select. International shipping rates are generally higher than domestic rates due to the longer distances and additional handling required.

Free Shipping Promotions

We periodically offer free shipping promotions. Please check our website for current offers. Free shipping, when offered, typically applies to standard shipping within the United States and may have minimum order requirements. Terms and conditions apply to each promotion, and we encourage you to review them carefully.

Shipping Cost Transparency

We believe in complete transparency when it comes to shipping costs. The shipping cost for your order will be clearly displayed during checkout before you are asked to confirm your purchase. There are no hidden fees or surprise charges.

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Order Tracking

We want you to be able to monitor your order every step of the way. That is why we provide tracking information for all shipments.

How to Track Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s tracking page. You can use this information to monitor the status and location of your shipment.

Tracking Updates

Please allow the carrier up to 48 hours to reflect updates on their tracking page. It is normal for tracking information to take some time to appear after the package has been handed over to the carrier.

What to Do If Tracking Shows No Updates

If your tracking information has not updated for several days, please contact our customer support team. We will work with the carrier to investigate the issue and provide you with an update.

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Lost or Delayed Packages

While we strive to ensure that all orders are delivered on time and in perfect condition, occasionally packages may be lost, delayed, or damaged during transit. We are here to help if such issues arise.

Lost Packages

If your package is lost in transit, please contact our customer support team. We will work with the carrier to file a claim on your behalf. Depending on the outcome of the claim, we may issue a refund or send a replacement.

Important: If tracking shows that your package was delivered but you did not receive it, please contact us within 3 days of the delivery date. We will investigate the issue with the carrier.

Delayed Packages

If your package is delayed, please check the tracking information for updates. If the delay is significant and you have not received your order within the estimated delivery timeframe, please contact our customer support team. We will work with the carrier to resolve the issue.

Damaged Packages

If your order arrives damaged, please save all packaging materials and the damaged goods for claim evidence purposes. Contact us immediately with photos of the damaged item, the packaging, and the shipping box. Notice of damage must be provided within 15 days of delivery. We will file a claim with the carrier and work to resolve the issue as quickly as possible.

Our Responsibility

We are not responsible for lost, stolen, or damaged packages after they have been handed over to the carrier. However, we are committed to helping you resolve shipping issues and will do our utmost to assist you with the claims process.

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Shipping Restrictions

While we ship to most locations, there are certain restrictions that apply to our shipping services.

PO Boxes

We ship to PO Boxes within the United States. For PO Box deliveries, we recommend selecting USPS as your carrier, as other carriers may not deliver to PO Boxes.

APO/FPO Addresses

We ship to APO/FPO addresses for military personnel. Please allow additional time for delivery to these addresses.

Restricted Countries

We may not be able to ship to certain countries due to carrier limitations, customs regulations, or other factors. If you are unsure whether we ship to your country, please contact our customer support team before placing your order.

Hazardous Materials

Certain products may be classified as hazardous materials and may have shipping restrictions. If your order contains hazardous materials, we will notify you and may need to adjust the shipping method or carrier.

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Order Changes and Cancellations

If you need to change or cancel your order, please contact us immediately. We process orders quickly, and we cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.

Before Shipment

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible to request changes.

After Shipment

If your order has already been shipped, you will need to follow our return process after receiving the package. Please refer to our Refund and Return Policy for complete information.

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Shipping and Delivery Guarantees

Delivery Timeframes

Delivery timeframes are estimates and are not guaranteed. While we strive to meet our estimated delivery times, we cannot be held responsible for delays caused by the carrier, weather conditions, customs clearance, or other factors beyond our control.

Service Interruptions

Orders may take longer to arrive due to variables outside of our control. Our shipping policy page is where we communicate timeline estimates and explain to customers why their packages could be delayed. We appreciate your understanding and patience when unforeseen circumstances arise.

Our Commitment

We are committed to providing you with the best possible shipping experience. If you have any concerns about your shipment, please do not hesitate to contact our customer support team. We will do our utmost to resolve any issues and ensure your satisfaction.

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Frequently Asked Questions About Shipping

How long does it take to process my order?

We process most orders within 24 hours of receipt during business days. Orders placed on weekends or holidays are processed on the next business day.

How long does shipping take?

Domestic shipping typically takes 3–5 business days for standard shipping. Expedited shipping options are available for faster delivery. International shipping times vary depending on the destination and customs clearance, typically taking 7–21 business days.

Do you offer free shipping?

We periodically offer free shipping promotions. Please check our website for current offers. Free shipping, when offered, applies to standard shipping within the United States and may have minimum order requirements.

Do you ship internationally?

Yes, we ship to customers in over 195 countries. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

What should I do if my package is lost or delayed?

If your package is lost or significantly delayed, please contact our customer support team. We will work with the carrier to investigate the issue and resolve it as quickly as possible.

Do you ship to PO Boxes?

Yes, we ship to PO Boxes within the United States. For PO Box deliveries, we recommend selecting USPS as your carrier.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses for military personnel. Please allow additional time for delivery to these addresses.

Who pays for customs duties and taxes on international orders?

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These fees are not included in the product price or shipping cost.

What happens if I refuse to pay customs duties?

If you refuse to pay customs duties or taxes and the package is returned to us, you will be responsible for the return shipping costs. We will issue a refund for the product price minus the original shipping costs and any return shipping fees incurred.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. We process orders quickly, and we cannot guarantee that address changes can be made once an order has been processed or shipped.

Do you ship on weekends or holidays?

No, orders are not shipped or delivered on weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.

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Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please do not hesitate to contact us. Our friendly and knowledgeable customer support team is here to help you.

Contact Information:

• Address: 25722 KINGSLAND BLVD STE 103F KATY, TX 77494

• Phone: +84934690289

• Email: vietcedar.stone@gmail.com

• Website: vietcedarstone.store

We are committed to providing you with the best possible shipping experience and will do our utmost to address any questions or concerns you may have. Thank you for choosing Viet Cedar & Stone.

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Viet Cedar & Stone reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes. Your continued use of our website and services constitutes your acceptance of any modifications to this policy.