About us

Welcome to Viet Cedar & Stone, your trusted partner for premium appliance parts and home repair solutions. We are a dynamic, customer-centric company dedicated to delivering exceptional quality, innovation, and value to homeowners, repair professionals, and businesses across the United States and around the world. Our journey began with a simple yet ambitious vision: to make high-quality appliance parts accessible, affordable, and reliable for everyone. Today, we proudly stand as a leading name in the appliance parts industry, serving thousands of satisfied customers who trust us to keep their homes running smoothly.

Our Brand Story

At Viet Cedar & Stone, we understand that your home appliances are the backbone of your daily life. When a dryer stops heating, a washing machine fails to drain, or a refrigerator stops cooling, it disrupts your routine and creates unnecessary stress. That is why we have made it our mission to provide fast, reliable, and cost-effective solutions that restore your appliances to peak performance. Our extensive inventory features thousands of high-quality replacement parts for major appliance brands, including Whirlpool, Maytag, Samsung, LG, GE, Kenmore, Amana, Frigidaire, and many more. From dryer heating elements and thermal fuses to washer drain pumps, suspension rods, and lint filters, we have the parts you need to tackle any repair with confidence.

Our name, Viet Cedar & Stone, reflects our commitment to strength, durability, and natural excellence. Just as cedar wood stands resilient against the elements and stone endures the test of time, our products are built to last and perform under the toughest conditions. We draw inspiration from the timeless qualities of these materials—reliability, integrity, and enduring value—and infuse these principles into everything we do. Whether you are a DIY enthusiast tackling your first repair or a seasoned technician handling complex installations, Viet Cedar & Stone is here to support you every step of the way.

Our Vision

To become the most trusted and preferred brand in the appliance parts industry, recognized for our unwavering commitment to quality, innovation, and customer satisfaction. We aspire to set the standard for excellence in the aftermarket parts sector, empowering homeowners and professionals alike to extend the life of their appliances with confidence and ease.

Our Mission

Our mission is to provide superior-quality appliance parts that combine exceptional performance, innovative design, and outstanding value. We are dedicated to:

  • Delivering Excellence: Every product in our catalog is rigorously tested to meet or exceed OEM specifications, ensuring reliable performance and long-lasting durability.

  • Empowering Customers: We equip our customers with the knowledge, tools, and support they need to complete repairs successfully, saving time and money.

  • Driving Innovation: We continuously seek out new technologies, materials, and manufacturing processes to enhance our product offerings and stay ahead of industry trends.

  • Building Trust: We operate with transparency, integrity, and a genuine commitment to our customers’ satisfaction, building lasting relationships based on mutual respect and reliability.

Our Core Values

1. Quality Without Compromise

Quality is the foundation of everything we do. We understand that when you order a replacement part, you are counting on it to perform flawlessly and restore your appliance’s functionality. That is why we source our products from reputable manufacturers who share our commitment to excellence. Each part undergoes strict quality control checks to ensure it meets the highest standards of performance, safety, and durability. Our dryer heating elements are crafted from premium nickel-chromium alloys, our washer pumps are built with rugged ABS and metal components, and our lint filters feature fine-mesh screens that capture even the smallest debris. When you choose Viet Cedar & Stone, you are choosing quality you can trust.

2. Customer-Centric Approach

Our customers are at the heart of everything we do. We believe that exceptional service is just as important as exceptional products. From the moment you visit our website to the moment your part arrives at your doorstep, we strive to provide a seamless, enjoyable experience. Our knowledgeable customer support team is always ready to assist with product selection, compatibility questions, and troubleshooting advice. We listen to your feedback and continuously improve our offerings to better serve your needs. Your satisfaction is not just our goal—it is our promise.

3. Innovation and Continuous Improvement

The appliance parts industry is constantly evolving, and so are we. We invest in research and development to identify emerging trends, new materials, and innovative designs that enhance product performance. Our upgraded components, such as reinforced dryer rollers and heavy-duty suspension rods, are the result of continuous innovation aimed at solving common appliance issues more effectively. We also leverage technology to streamline our operations, from inventory management to order fulfillment, ensuring that we deliver the right products to the right customers as quickly as possible.

4. Integrity and Transparency

Honesty and transparency are non-negotiable values at Viet Cedar & Stone. We provide accurate product descriptions, clear compatibility information, and honest pricing so that you can make informed purchasing decisions. If a product is not the right fit for your appliance, we will help you find the correct alternative. We stand behind every product we sell and offer straightforward return and refund policies that give you peace of mind. When you do business with us, you can trust that we have your best interests at heart.

5. Sustainability and Responsibility

We believe in doing our part to protect the planet. By providing high-quality replacement parts that extend the life of appliances, we help reduce electronic waste and promote sustainable consumption. Repairing a broken appliance is often more environmentally friendly than replacing it, and we are proud to support a culture of repair and reuse. We also strive to minimize our environmental footprint through efficient packaging, responsible sourcing, and waste reduction initiatives.

Our Journey: From Humble Beginnings to Global Reach

The Founding Years

Viet Cedar & Stone was founded in 2016 with a clear purpose: to bridge the gap between high-quality appliance parts and the people who need them. Our founders recognized that homeowners and repair professionals often struggled to find reliable, affordable replacement parts for their appliances. Many were forced to choose between expensive OEM parts with long lead times or cheap, low-quality alternatives that failed prematurely. This gap in the market presented an opportunity to create something better—a company that would combine the best of both worlds: exceptional quality and competitive pricing.

Starting from a small office in Sheridan, Wyoming, we began by carefully curating a selection of the most commonly needed appliance parts. We researched the market, identified the brands and models with the highest demand, and sourced products that met our stringent quality standards. Our early days were marked by long hours, attention to detail, and an unwavering commitment to customer satisfaction. We personally tested each product, verified compatibility with a wide range of models, and built a reputation for reliability that would become the cornerstone of our success.

Overcoming Challenges

Like any new business, we faced our share of challenges. The appliance parts industry is highly competitive, with established players dominating the market. Building brand recognition and trust required persistent effort and a willingness to go above and beyond for our customers. We invested in building a user-friendly website, developing detailed product descriptions, and creating a knowledge base that empowers customers to make informed decisions. We also navigated the complexities of global supply chains, ensuring that our products were sourced ethically and delivered on time.

One of our most significant challenges was ensuring compatibility across the thousands of appliance models on the market. We developed a comprehensive compatibility database that allows customers to search for parts by model number, brand, or part number. This investment in technology has paid off, reducing return rates and increasing customer satisfaction. Today, our compatibility database is one of the most extensive in the industry, covering thousands of models from dozens of brands.

Milestones and Achievements

Over the years, Viet Cedar & Stone has achieved numerous milestones that reflect our growth and impact:

  • 2018: Expanded our product catalog to include over 1,000 SKUs, covering a broader range of appliance categories, including dryers, washing machines, refrigerators, dishwashers, and ranges.

  • 2019: Launched our upgraded product line, featuring enhanced materials and designs that outperform standard replacement parts. Our reinforced dryer rollers and heavy-duty suspension rods quickly became customer favorites.

  • 2020: Achieved a customer satisfaction rating of over 97%, driven by our commitment to quality and responsive customer support.

  • 2021: Expanded our distribution network to serve customers across all 50 U.S. states and began shipping internationally to Canada, Mexico, and Europe.

  • 2022: Introduced our “Repair with Confidence” guarantee, offering a 90-day warranty on all products and hassle-free returns.

  • 2023: Reached the milestone of 10,000 satisfied customers, with thousands of five-star reviews praising our product quality and service.

  • 2024: Invested in advanced inventory management systems to reduce shipping times, with most orders processed within 24 hours.

  • 2025: Launched our new website with enhanced search functionality, detailed product videos, and an improved user experience.

Expanding to International Markets

While our roots are in Sheridan, Wyoming, our reach extends far beyond the United States. We have successfully expanded our operations to serve customers in Canada, Mexico, the United Kingdom, Australia, and several European countries. Our international growth is driven by the universal need for reliable appliance parts and the trust we have built with customers worldwide. We have adapted our logistics and shipping processes to ensure timely delivery to international destinations, with clear customs documentation and tracking capabilities. Whether you are in New York, London, or Sydney, Viet Cedar & Stone is your partner for appliance repair solutions.

What Sets Us Apart: Our Competitive Advantages

Superior Product Quality

At Viet Cedar & Stone, we never compromise on quality. Our products are manufactured using premium-grade materials and state-of-the-art production techniques. For example, our dryer heating elements are crafted from high-purity nickel-chromium alloys that provide consistent, even heat distribution and exceptional resistance to oxidation and corrosion. Our washer drain pumps feature robust ABS housings and precision-engineered impellers that deliver reliable performance under demanding conditions. Every product is tested to ensure it meets or exceeds OEM specifications, giving you the confidence that your repair will last.

Innovative Design and Engineering

We go beyond simple replacement by incorporating innovative design features that enhance product performance and longevity. Our upgraded dryer rollers feature advanced bearing technology that reduces friction and noise, while our reinforced suspension rods use high-tensile steel and durable rubber dampers to minimize vibration and stabilize the washer tub. We also offer comprehensive repair kits that include all the components you need for a complete overhaul, saving you time and money compared to buying parts individually.

Competitive Pricing

We believe that quality should not come at a premium. By optimizing our supply chain, minimizing overhead costs, and sourcing products strategically, we are able to offer competitive prices without sacrificing quality. Our direct-to-consumer model eliminates middlemen, passing the savings on to you. We also offer bulk discounts for professionals and businesses, making us the preferred choice for repair shops, property managers, and maintenance teams.

Unmatched Customer Support

Our customer support team is the backbone of our operation. We are staffed by knowledgeable professionals who understand the intricacies of appliance repair and can help you find the right part for your specific model. Whether you need assistance with compatibility, installation guidance, or troubleshooting, we are here to help. We respond to inquiries promptly and go the extra mile to ensure your complete satisfaction. Our commitment to customer service has earned us a loyal following and numerous positive reviews.

Global Distribution Network

With warehouses strategically located across the United States and partnerships with international logistics providers, we ensure fast and reliable delivery no matter where you are. Most domestic orders are shipped within 24 hours, with standard delivery times of 3–5 business days. International orders are processed with the same efficiency, with tracking information provided so you can monitor your shipment every step of the way.

Comprehensive Product Selection

Our catalog features thousands of SKUs covering a wide range of appliance categories and brands. Whether you need a simple lint filter or a complex heating element assembly, we have you covered. We continuously update our inventory to include the latest models and parts, ensuring that you can always find what you need. Our product descriptions are detailed and include compatibility information, specifications, and installation tips to make your shopping experience as smooth as possible.

Our Team: The People Behind the Brand

Viet Cedar & Stone is more than just a company; it is a team of dedicated professionals who share a passion for excellence and a commitment to customer satisfaction. Our team includes industry experts, engineers, customer service specialists, and logistics professionals who work together to deliver the best possible experience for our customers.

Our Leadership Team

Our founders bring decades of combined experience in the appliance parts industry, supply chain management, and e-commerce. Their vision and leadership have guided the company from its humble beginnings to its current position as a trusted name in the industry. They are supported by a team of experienced managers who oversee product sourcing, quality control, marketing, and operations.

Our Product Experts

Our product experts are the heart of our quality assurance process. They work closely with manufacturers to ensure that every part meets our stringent standards. They also stay up to date on the latest industry developments, emerging technologies, and common appliance issues, allowing us to continuously improve our product offerings. Whether it is identifying a new type of dryer belt or sourcing a hard-to-find washer pump, our product experts are dedicated to finding the best solutions for our customers.

Our Customer Support Team

Our customer support team is the face of Viet Cedar & Stone. They are friendly, knowledgeable, and always ready to assist. They undergo rigorous training to ensure they can answer questions about product compatibility, installation, and troubleshooting. They also handle returns and refunds with empathy and efficiency, ensuring that every customer interaction is positive.

Our Logistics and Fulfillment Team

Behind the scenes, our logistics and fulfillment team works tirelessly to ensure that your orders are processed accurately and shipped promptly. They manage our inventory, coordinate with shipping partners, and handle packaging to ensure that your parts arrive in perfect condition. Their attention to detail and commitment to efficiency are essential to our success.

Our Company Culture

At Viet Cedar & Stone, we foster a culture of collaboration, innovation, and respect. We believe that our employees are our greatest asset, and we invest in their development and well-being. Our workplace culture is built on the following principles:

  • Collaboration: We work together as a team, sharing knowledge and supporting one another to achieve our common goals.

  • Innovation: We encourage creativity and out-of-the-box thinking, empowering our employees to propose new ideas and improvements.

  • Respect: We treat every team member with dignity and respect, valuing diversity and inclusivity.

  • Accountability: We take ownership of our actions and responsibilities, striving for excellence in everything we do.

  • Customer Focus: We keep the customer at the center of everything we do, making decisions that prioritize their needs and satisfaction.

Why Choose Viet Cedar & Stone?

When you choose Viet Cedar & Stone, you are choosing a partner who cares about your success. Here is what you can expect when you shop with us:

  • High-Quality Products: Every part is crafted to meet or exceed OEM specifications, ensuring reliable performance and long-lasting durability.

  • Competitive Prices: We offer affordable pricing without compromising on quality.

  • Fast Shipping: Most orders are processed and shipped within 24 hours.

  • Expert Support: Our knowledgeable team is here to help with compatibility, installation, and troubleshooting.

  • Hassle-Free Returns: We stand behind our products with a straightforward return and refund policy.

  • Secure Payments: We use Stripe, a leading payment processor, to ensure your transactions are safe and secure. We accept all major credit and debit cards, as well as Apple Pay and Google Pay.

  • Global Reach: We serve customers across the United States and around the world.

Join the Viet Cedar & Stone Family

We invite you to explore our extensive catalog and discover the difference that quality, innovation, and exceptional service can make. Whether you are repairing a single appliance or managing a fleet of machines, Viet Cedar & Stone is your trusted partner for reliable, affordable, and high-performance replacement parts.

Thank you for choosing Viet Cedar & Stone. We look forward to serving you and helping you keep your appliances running at their best.

Contact Us

Have questions or need assistance? Our team is here to help.

  • Address: 30 N Gould St Ste R Sheridan, WY 82801

  • Phone: +84934690289

  • Email: vietcedar.stone@gmail.com

  • Website: vietcedarstone.store

We are committed to providing you with the best possible experience. Reach out to us anytime, and we will be happy to assist you