Terms and Conditions

Welcome to Viet Cedar & Stone. These Terms and Conditions govern your use of our website, vietcedarstone.store, and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase. If you do not agree with any part of these terms, you should not use our website or services.

These Terms and Conditions constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Viet Cedar & Stone (“we,” “us,” “our,” or the “Company”). We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes. We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

Acceptance of Terms

By using our website, placing an order, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also agree to comply with all applicable laws, regulations, and rules governing your use of our website and the purchase of products from us.

Age Requirement: You must be at least 18 years old to use our website and make purchases. By placing an order, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account information.

Electronic Communications: By using our website, you consent to receive electronic communications from us, including emails, order confirmations, shipping notifications, promotional offers, and other information related to your account and purchases. You agree that all electronic communications satisfy any legal requirement that such communications be in writing.

Product Information and Descriptions

We strive to provide accurate and up-to-date information about our products, including descriptions, specifications, compatibility, and pricing. However, we do not warrant that product descriptions, images, or other content on our website are complete, accurate, current, or error-free.

Product Images: Product images on our website are for illustrative purposes only. Actual products may vary in appearance, color, or design due to manufacturing variations, photography, or screen display differences. The product you receive may not exactly match the image shown.

Compatibility Information: We provide compatibility information to help you select the right part for your appliance. This information is based on available data and is provided as a guideline only. We do not guarantee that a product will be compatible with your specific appliance. It is your responsibility to verify compatibility before making a purchase. If you are unsure about compatibility, please contact our customer support team for assistance.

Specifications: Product specifications, including dimensions, materials, electrical ratings, and other technical details, are provided for informational purposes. While we make every effort to ensure accuracy, we do not warrant that specifications are error-free or up-to-date. Always refer to the original manufacturer’s documentation for precise specifications.

Availability: Product availability is subject to change without notice. We make every effort to maintain accurate inventory levels on our website, but we cannot guarantee that all products listed are in stock. If a product is unavailable after you place an order, we will notify you and offer alternative options or a full refund.

Pricing and Payment

All prices listed on our website are in United States Dollars (USD) unless otherwise indicated. Prices are subject to change without prior notice. The price charged for a product will be the price in effect at the time your order is placed, subject to any errors or inaccuracies.

Price Errors: In the event of a pricing error on our website, we reserve the right to cancel or refuse any orders placed at the incorrect price, even after the order has been confirmed. We will notify you of the error and offer you the option to place a new order at the correct price or cancel your order.

Sales Tax: Sales tax may be applied to orders based on applicable state and local tax laws. The amount of sales tax charged will be calculated and displayed during checkout. Tax rates are determined by the shipping address provided.

Payment Methods: We accept payment via credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB), Apple Pay, Google Pay, and other methods as indicated on our payment page. All payments are processed securely through Stripe, our trusted payment partner.

Payment Authorization: By placing an order, you authorize us to charge the total amount, including product price, shipping costs, and applicable taxes, to your selected payment method. You represent and warrant that you have the legal right to use the payment method provided.

Fraud Prevention: To protect against fraud and unauthorized transactions, we may verify your identity and payment information. We reserve the right to refuse or cancel any order that we suspect may be fraudulent or unauthorized.

Orders

Order Acceptance: Your submission of an order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, pricing errors, or suspected fraud. Order confirmation does not guarantee acceptance of your order; acceptance occurs when we ship the products.

Order Confirmation: After you place an order, you will receive an order confirmation email acknowledging receipt of your order. This email is not an acceptance of your order; it is a confirmation that we have received your order request.

Order Processing: We process orders during regular business hours. Orders placed on weekends or holidays may be processed on the next business day. We strive to ship orders within 24 hours of processing, but processing times may vary based on demand and product availability.

Order Modifications and Cancellations: If you need to modify or cancel your order, please contact us immediately. We process orders quickly, and we cannot guarantee that modifications or cancellations can be made once an order has been processed or shipped.

Backorders: If a product is temporarily out of stock, we may place your order on backorder and ship it as soon as the product becomes available. We will notify you of any backorder status and provide an estimated shipping date. You have the option to cancel your backorder at any time.

Shipping and Delivery

We ship products to addresses within the United States and internationally. Shipping times and costs vary based on the destination and shipping method selected.

Shipping Carriers: We use reputable carriers, including USPS, UPS, FedEx, and DHL, to deliver your orders. The carrier used for your shipment will be determined based on your location, package size, and shipping method selected.

Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. Shipping costs are displayed during checkout before you complete your purchase. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Delivery Times: Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs clearance, or other factors beyond our control.

Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status and location of your shipment.

Risk of Loss: Title to products passes to you upon shipment from our facility. Risk of loss and damage to products passes to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after they have been handed over to the carrier.

Returns and Refunds

Our Return and Refund Policy is outlined in detail on our website. By placing an order, you agree to the terms of that policy. Please refer to the Refund and Return Policy page for complete information.

Summary of Return Policy:

  • Returns are accepted within 30 days of delivery.

  • Products must be in new, unused, and uninstalled condition.

  • Products must be returned in original packaging with all accessories.

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error.

  • A 20% restocking fee may apply to certain returns.

  • Refunds are processed within 2–3 business days of receiving the returned item.

  • Exchanges are available for defective or incorrect items.

Non-Returnable Items: Certain items, including custom orders, clearance items, opened or used products, hazardous materials, hygiene-sensitive products, gift cards, and final sale items, are not eligible for return.

Product Warranty

We stand behind the quality of our products. Many of our products come with a manufacturer’s warranty or our own satisfaction guarantee. Please review the product description for specific warranty information.

Our 90-Day Satisfaction Guarantee: We are confident in the quality of our products. If you are not satisfied with your purchase for any reason, you can return it within 90 days of delivery for a full refund (subject to the conditions outlined in our Return and Refund Policy).

Manufacturer Warranties: Some products may be covered by the manufacturer’s warranty. In such cases, please contact the manufacturer directly for warranty service. We are happy to assist you with warranty claims and provide any necessary documentation.

Warranty Exclusions: Warranties do not cover damage resulting from misuse, abuse, improper installation, unauthorized modification, or normal wear and tear. Always follow manufacturer instructions and safety guidelines when installing and using our products.

No Additional Warranties: Except as expressly stated in these Terms and Conditions, we make no representations or warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the fullest extent permitted by applicable law, Viet Cedar & Stone, our affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of use, or other damages arising out of or in connection with your use of our website, products, or services.

Limitations: Our total liability to you for any claim arising out of or relating to these Terms and Conditions, your use of our website, or your purchase of products from us shall not exceed the total amount paid by you for the product(s) giving rise to the claim.

Force Majeure: We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, labor disputes, government actions, supply chain disruptions, transportation delays, or telecommunications failures.

Indemnification

You agree to indemnify, defend, and hold harmless Viet Cedar & Stone, our affiliates, officers, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

  • Your use of our website or services

  • Your violation of these Terms and Conditions

  • Your violation of any applicable laws or regulations

  • Your violation of the rights of any third party

  • Your purchase, installation, or use of products from us

Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, product descriptions, and software, is the property of Viet Cedar & Stone or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Trademarks: “Viet Cedar & Stone,” our logo, and other marks displayed on our website are our trademarks or registered trademarks. You may not use our trademarks without our prior written consent.

Copyright: You may not reproduce, distribute, modify, transmit, or otherwise use any content from our website without our prior written consent. You may download and print content for personal, non-commercial use only.

User Content: By submitting content to our website, including reviews, comments, or other materials, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Prohibited Conduct

When using our website or services, you agree not to:

  • Violate Laws: Violate any applicable laws, regulations, or third-party rights.

  • Unauthorized Access: Attempt to gain unauthorized access to our systems, accounts, or data.

  • Malicious Activity: Introduce viruses, malware, or other harmful code into our systems.

  • Interference: Interfere with the operation of our website or services, including by overloading or flooding our servers.

  • Misrepresentation: Provide false, inaccurate, or misleading information, including impersonating another person or entity.

  • Fraud: Engage in fraudulent or deceptive activities, including unauthorized credit card use or order fraud.

  • Hate Speech: Post or transmit content that is harassing, offensive, defamatory, obscene, threatening, or otherwise objectionable.

  • Solicitation: Use our website for unauthorized solicitation or promotional activities.

We reserve the right to terminate or suspend your access to our website and services if we suspect that you are engaged in any prohibited conduct.

Third-Party Links

Our website may contain links to third-party websites, products, or services. These links are provided for your convenience and do not constitute an endorsement by us. We have no control over the content, policies, or practices of third-party websites and assume no responsibility for them. You access third-party websites at your own risk.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information. By using our website and services, you consent to our collection and use of your data as described in our Privacy Policy.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms and Conditions, your use of our website, or your purchase of products from us shall be resolved in accordance with the following provisions:

Informal Resolution: Before initiating any legal action, you agree to contact us to resolve the dispute informally. Both parties agree to negotiate in good faith to resolve the dispute within 30 days of the initial contact.

Arbitration: If the dispute cannot be resolved informally, you agree that any claim or dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Sheridan, Wyoming, in the English language. The decision of the arbitrator shall be final and binding on both parties.

Small Claims Court: You may choose to bring a claim in small claims court in your local jurisdiction, provided that the claim does not exceed the jurisdictional limit of the court and is for personal, non-commercial purposes.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive the right to participate in any class action or class arbitration.

Statute of Limitations: You agree that any claim or cause of action arising out of or relating to these Terms and Conditions or your purchase of products from us must be filed within one (1) year after the claim arose. Any claim filed after this period is barred.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the intent of the original provision.

Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms and Conditions must be in writing and signed by an authorized representative of Viet Cedar & Stone.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Return and Refund Policy, and other policies referenced herein, constitute the entire agreement between you and Viet Cedar & Stone regarding your use of our website and services. They supersede all prior agreements, representations, and understandings, whether written or oral.

Assignment

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations under these Terms and Conditions without your consent in connection with a merger, acquisition, or sale of our assets.

Survival

Any provisions of these Terms and Conditions that by their nature should survive termination, including but not limited to intellectual property rights, warranty disclaimers, limitation of liability, indemnification, and governing law, shall survive the termination of these Terms and Conditions.

Contact Us

If you have any questions, concerns, or comments about these Terms and Conditions, please do not hesitate to contact us. Our friendly and knowledgeable customer support team is here to assist you.

Contact Information:

  • Address: 30 N Gould St Ste R Sheridan, WY 82801

  • Phone: +84934690289

  • Email: vietcedar.stone@gmail.com

  • Website: vietcedarstone.store

We are committed to providing you with the best possible experience and will do our utmost to address any concerns you may have.

Additional Terms for Specific Products

Electrical Components

Safety Warning: Electrical components, including heating elements, thermostats, thermal fuses, motors, and pumps, involve electrical currents that can be dangerous. Always disconnect the appliance from the power source before attempting any installation or repair. We strongly recommend that installation be performed by a qualified appliance technician.

Compatibility: It is your responsibility to ensure that any electrical component you purchase is compatible with your appliance. Check the appliance’s model number, specifications, and original part numbers before ordering.

Installation: Improper installation of electrical components can result in damage to the appliance, personal injury, or fire hazards. We are not responsible for any damage or injury resulting from improper installation or use of our products.

Gas Components

Safety Warning: Gas components, including igniters, valves, and burners, involve gas lines that can be hazardous. Always shut off the gas supply before attempting any installation or repair. We strongly recommend that installation be performed by a certified gas technician.

Compatibility: It is your responsibility to ensure that any gas component you purchase is compatible with your appliance and meets local gas codes and regulations.

Installation: Improper installation of gas components can result in gas leaks, fire, explosion, or carbon monoxide poisoning. We are not responsible for any damage or injury resulting from improper installation or use of our products.

Water Components

Safety Warning: Water components, including pumps, valves, and hoses, involve water lines that can leak and cause water damage. Always shut off the water supply before attempting any installation or repair.

Compatibility: It is your responsibility to ensure that any water component you purchase is compatible with your appliance and meets local plumbing codes.

Installation: Improper installation of water components can result in leaks, water damage, or mold growth. We are not responsible for any damage or injury resulting from improper installation or use of our products.

Consumer Rights

As a consumer, you may have rights that vary by jurisdiction and that may not be limited or excluded by these Terms and Conditions. If you are a consumer based in the United States, you may have rights under federal and state consumer protection laws. If you are a consumer based in the European Union, you may have rights under the EU Consumer Rights Directive and other applicable laws.

Statutory Rights: These Terms and Conditions do not affect your statutory rights as a consumer, including the right to cancel your order within a specified cooling-off period, the right to a refund for faulty goods, and the right to claim damages for breach of contract.

Jurisdictional Variations: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

Updates to Terms and Conditions

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.

Notification: We may notify you of significant changes to these Terms and Conditions by email or by posting a notice on our website. However, it is your responsibility to review these Terms and Conditions periodically to stay informed of any updates.

Thank you for choosing Viet Cedar & Stone. We are honored to serve you and look forward to providing you with exceptional products and service. By using our website and purchasing from us, you agree to be bound by these Terms and Conditions and our other policies. We are committed to transparency and fairness in all our dealings and hope that you have a positive experience with us.

If you have any questions about these Terms and Conditions or any of our policies, please do not hesitate to contact us. We are here to help and are always happy to assist you.