Privacy Policy

Welcome to Viet Cedar & Stone. Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, vietcedarstone.store, and when you purchase products from us. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

Please read this Privacy Policy carefully. By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with any part of this Privacy Policy, you should not use our website or services.

This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively referred to as the “Services”). We value the trust you place in us and are committed to being transparent about how we handle your data.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or when you contact us. The personal information we collect depends on the context of your interactions with us and the choices you make.

Personal Information You Provide to Us

The personal information we collect may include:

  • Identity Information: Name, username, company name, or similar identifiers.

  • Contact Information: Email address, phone number, mailing address, shipping address, and billing address.

  • Payment Information: Credit card or debit card details, billing address, and other financial information. Please note that payment information is processed through Stripe, our trusted payment partner, and is never stored on our servers.

  • Account Information: Username, password, and other credentials if you create an account on our website.

  • Order Information: Details about the products you purchase, order history, and preferences.

  • Communication Information: Records of your communications with us, including emails, chat messages, and phone calls.

  • Feedback and Reviews: Information you provide in product reviews, surveys, or feedback forms.

  • Marketing Preferences: Your preferences regarding receiving marketing communications from us.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information helps us improve our website, personalize your experience, and analyze trends. Automatically collected information may include:

  • Device Information: IP address, browser type, operating system, device type, and hardware settings.

  • Usage Information: Pages visited, time spent on pages, links clicked, search queries, and navigation patterns.

  • Location Information: Approximate geographic location based on your IP address.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For more information, please see the “Cookies” section below.

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment Processors: Stripe may provide us with limited information about your payment, such as the payment method used and transaction confirmation.

  • Shipping Carriers: Our shipping partners may provide us with delivery status information.

  • Social Media Platforms: If you interact with us on social media, we may receive information from the platform in accordance with your privacy settings.

  • Analytics Providers: We use analytics services to understand how users interact with our website. These services may collect information about your usage.

How We Use Your Information

We use your personal information for various purposes, including:

Order Processing and Fulfillment

  • Process and fulfill your orders, including payment processing and shipping.

  • Provide order confirmations, shipping notifications, and delivery updates.

  • Manage returns, exchanges, and refunds.

  • Communicate with you about your orders and provide customer support.

Account Management

  • Create and manage your account on our website.

  • Provide access to your order history and account settings.

  • Send account-related notifications and updates.

Marketing and Promotions

  • Send you promotional emails, newsletters, and special offers (with your consent, where required by law).

  • Personalize your experience on our website by showing you products and offers that may interest you.

  • Conduct market research and analyze customer preferences.

  • Administer promotions, contests, and surveys.

Customer Support

  • Respond to your inquiries, questions, and concerns.

  • Provide technical support and installation guidance.

  • Resolve disputes and address complaints.

Website Improvement and Analytics

  • Analyze usage patterns to improve our website, products, and services.

  • Monitor and analyze trends to enhance the user experience.

  • Develop new products and services based on customer needs.

Security and Fraud Prevention

  • Protect against fraud, unauthorized transactions, and other illegal activities.

  • Verify your identity and payment information.

  • Monitor and investigate suspicious activities.

Legal Compliance

  • Comply with applicable laws, regulations, and legal obligations.

  • Respond to lawful requests from government authorities and law enforcement.

  • Enforce our Terms and Conditions and other policies.

Legal Basis for Processing Your Information

We process your personal information based on one or more of the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, such as processing your orders and providing customer support.

  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our website, marketing our products, and preventing fraud.

  • Consent: Processing is based on your explicit consent, such as for sending marketing communications.

  • Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. These providers include:

  • Payment Processors: Stripe processes your payments securely.

  • Shipping Carriers: USPS, UPS, FedEx, DHL, and other carriers deliver your orders.

  • IT and Hosting Providers: Companies that host our website and manage our IT infrastructure.

  • Email and Communication Services: Providers that help us send emails and manage customer communications.

  • Analytics Providers: Services that help us analyze website usage and improve our offerings.

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with applicable data protection laws.

Legal Compliance

We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations, court orders, or government requests.

  • Protect our rights, property, or safety, and that of our customers and others.

  • Investigate and prevent fraud, security breaches, or other illegal activities.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, analyze usage, and personalize your experience.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly, such as enabling secure checkout and remembering items in your shopping cart.

  • Performance and Analytics Cookies: Help us understand how visitors use our website, so we can improve its performance and user experience.

  • Functionality Cookies: Remember your preferences and settings, such as language and location preferences.

  • Marketing and Advertising Cookies: Track your browsing activities to deliver relevant advertisements and promotions.

Your Cookie Choices

You can control and manage cookies in your browser settings. Most browsers allow you to:

  • View and delete cookies

  • Block third-party cookies

  • Set preferences for cookies

However, please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

Do Not Track Signals

We do not currently respond to “Do Not Track” (DNT) signals from browsers. We are committed to transparency about our data collection practices and provide you with choices regarding cookies and tracking.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period varies depending on the nature of the information and the purposes for which it is used.

Retention Periods

  • Order Information: We retain order information for as long as necessary to fulfill our contractual obligations and for record-keeping purposes, typically for a period of 7 years to comply with tax and accounting requirements.

  • Account Information: If you create an account, we retain your account information until you request deletion or after a period of inactivity.

  • Marketing Information: We retain marketing preferences until you unsubscribe or request deletion.

  • Customer Support Records: We retain records of customer support interactions for as long as necessary to address your inquiries and for quality assurance purposes.

Data Deletion

When your personal information is no longer needed, we will securely delete or anonymize it. You may request deletion of your personal information at any time, subject to our legal obligations.

Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

Technical Safeguards

  • Encryption: We use industry-standard TLS (Transport Layer Security) encryption to protect data transmitted between your browser and our servers.

  • Secure Data Storage: Your personal information is stored on secure servers with restricted access.

  • Firewalls: We use firewalls to protect our network and systems.

  • Access Controls: Access to your personal information is limited to authorized personnel who need it to perform their job functions.

Organizational Safeguards

  • Policies and Procedures: We have established internal policies and procedures to protect your information.

  • Employee Training: Our employees receive training on data protection and privacy practices.

  • Third-Party Audits: We work with trusted third parties to assess and improve our security practices.

Payment Security

Your payment information is processed through Stripe, a PCI Level 1 certified payment processor. Stripe uses advanced encryption, tokenization, and fraud detection technologies to protect your payment data. Your card information is never stored on our servers.

Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, and we are not responsible for any unauthorized access or data breaches beyond our reasonable control.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. We are committed to respecting your privacy rights and providing you with control over your information.

Rights Under the GDPR (European Union)

If you are a resident of the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: You have the right to request a copy of the personal information we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information, subject to certain exceptions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

  • Right to Data Portability: You have the right to request that we transfer your personal information to another organization or to you in a structured, machine-readable format.

  • Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.

  • Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.

  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence.

Rights Under the CCPA (California)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.

  • Right to Delete: You have the right to request that we delete any personal information we have collected about you, subject to certain exceptions.

  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.

  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframes required by applicable law (typically 30 days).

To help us process your request efficiently, please provide:

  • Your full name and email address.

  • A description of your request.

  • Any additional information that may help us verify your identity.

We may need to verify your identity before processing your request to protect your privacy and security.

Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to delete the information promptly.

International Data Transfers

Our website is hosted in the United States. If you are located outside the United States, your personal information may be transferred to and processed in the United States, which may have data protection laws that are different from those in your country. By using our website and services, you consent to the transfer of your information to the United States.

We take steps to ensure that your information is adequately protected when transferred internationally, including using appropriate safeguards as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment processors, and other services. These third-party websites have their own privacy policies and data protection practices. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Social Media and Public Forums

Our website may include social media features, such as the ability to share content or leave comments. Any information you post on social media or public forums is publicly available and can be viewed and used by others. We recommend that you exercise caution when sharing personal information in public forums.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.

Notification: We may notify you of significant changes to this Privacy Policy by email or by posting a notice on our website. However, it is your responsibility to review this Privacy Policy periodically to stay informed of any updates.

Date of Last Update: This Privacy Policy was last updated on July 25, 2026.

Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data protection practices, please do not hesitate to contact us. Our knowledgeable and friendly customer support team is here to assist you.

Contact Information:

  • Address: Viet Cedar & Stone, 30 N Gould St Ste R Sheridan, WY 82801, United States

  • Phone: +84934690289

  • Email: vietcedar.stone@gmail.com

  • Website: vietcedarstone.store

We are committed to addressing your privacy concerns and will do our utmost to resolve any issues promptly.

Summary of Key Points

To help you quickly understand our privacy practices, here is a summary of the key points:

Aspect Details
Information We Collect Name, contact details, payment information, account credentials, order history, device and usage information.
How We Use Your Information Order processing, account management, marketing, customer support, website improvement, security, legal compliance.
Sharing Your Information We share information with trusted service providers, for legal compliance, and in business transfers. We do not sell your information.
Cookies We use essential, performance, functionality, and marketing cookies. You can manage your cookie preferences in your browser settings.
Data Security We use encryption, secure storage, access controls, and work with PCI Level 1 certified payment processor Stripe.
Your Privacy Rights Depending on your jurisdiction, you may have rights to access, rectify, delete, restrict, object, and port your data.
Children’s Privacy Our website is not intended for children under 18. We do not knowingly collect information from children.
International Transfers Your information may be transferred to the United States. We take steps to ensure appropriate safeguards.

Frequently Asked Questions About Privacy

What personal information do you collect?

We collect information you provide to us, such as your name, email address, phone number, shipping and billing address, payment information, and order history. We also collect device and usage information automatically when you visit our website.

How do you use my personal information?

We use your information to process orders, manage your account, provide customer support, send marketing communications (with your consent), improve our website and services, and comply with legal obligations.

Do you share my information with third parties?

We share your information with trusted third-party service providers who help us operate our business, such as payment processors and shipping carriers. We do not sell, rent, or trade your information for marketing purposes.

Is my payment information secure?

Yes, your payment information is processed through Stripe, a PCI Level 1 certified payment processor. Stripe uses advanced encryption, tokenization, and fraud detection technologies to protect your data. Your card information is never stored on our servers.

How can I access or delete my personal information?

To access, correct, or delete your personal information, please contact us at vietcedar.stone@gmail.com. We will respond to your request in accordance with applicable law.

Do you use cookies?

Yes, we use cookies to enhance your experience, analyze usage, and personalize content. You can manage your cookie preferences in your browser settings.

Do you sell my personal information?

No, we do not sell, rent, or trade your personal information to third parties for marketing purposes.

How long do you keep my personal information?

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. When your information is no longer needed, we securely delete or anonymize it.

Is my information safe?

We implement a variety of security measures to protect your information, including encryption, secure data storage, access controls, and firewalls. While no system is completely secure, we strive to protect your information to the best of our ability.

Can I opt out of marketing emails?

Yes, you can unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any marketing email. You will continue to receive transactional emails necessary for your orders.

Your Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

Additional Privacy Resources

We encourage you to learn more about online privacy and data protection. Here are some resources you may find helpful:

  • Federal Trade Commission (FTC): Privacy and Identity Protection

  • European Data Protection Board (EDPB): GDPR Guidance

  • California Attorney General: CCPA Information

Thank you for trusting Viet Cedar & Stone with your personal information. We are committed to protecting your privacy and providing you with a safe, secure, and enjoyable shopping experience.

Viet Cedar & Stone reserves the right to update or modify this Privacy Policy at any time without prior notice. Please review this policy periodically for any changes. Your continued use of our website and services constitutes your acceptance of any modifications to this policy.